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ROMAN ROOTS
NURSERY

ROMAN ROOTS NURSERYROMAN ROOTS NURSERYROMAN ROOTS NURSERY

ROMAN ROOTS
NURSERY

ROMAN ROOTS NURSERYROMAN ROOTS NURSERYROMAN ROOTS NURSERY
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Return & Refund Policy

All order discrepancies must be made immediately upon receiving your package.  

If you are unsatisfied with your purchase for any reason, please call or email us and explain. 

We will try to provide the best solution for your situation.


Your satisfaction is priority


  • If a return is needed on a plant accessory we will take non living items back within a week of purchase. 
  • Hand delivered and curbside pickup plants are guaranteed for a week.
  • All shipped plant sales are final.
  • If you strongly believe we sold you a defected plant, please email us and send pictures along with an explanation of the problem. 
  • Please take the time to research proper plant care before making your purchase. We provide basic plant care instructions but if you have any specific questions on the plant you purchased, please ask us.
  • We absolutely DO guarantee that you will receive a healthy plant. We only sell fully rooted plants, that are professionally grown, by commercial  NYS DOA certified growers.
  • Outdoor plants, especially perennials, & shrubs need daily care and thorough watering's when in their original nursery pots. They should be planted in the ground or larger containers as soon as possible or within a week of purchase. 




Terms and Conditions

  • No two plants are the same, the plant pictured is an example of the size you will receive.  Plants will come wrapped in a plastic or paper sleeve, Cutting the sleeve open is the safest way to unwrap your plant ... for pulling it out of the sleeve may damage it.    
  • Please research the plant you are purchasing to ensure it’s the best fit for you and the environment you can provide. Contact us for advice if needed. 
  • Due to greenhouse hours. Weekend pickups & deliveries must be placed before Saturday 9am. Orders placed after this time will have an earliest pick up/ delivery time of Monday 1 PM. 


Due to drastic demand for plants, inventory & availability changes often!

  • Inventory changes weekly and is updated on Mondays. 
  • Due to vast amount of buyers, availability is subject to change without notice.
  • In the event that your plant becomes unavailable for reasons out of our control, we will give you the option of a refund or ask if you would want to be put on a waiting list. If you chose the waiting list option Roman Roots Nursery will offer you a 10% discount on the unavailable item OR a free 4" plant of your choice with a retail value up to $10.
  • If you see a product one week, it may be gone the next. 
  • Ordering early in the week is the best way to ensure availability.


Price is subject to change from week to week.

  • We've been closely monitoring the drastic changes in the cost of plants. The pandemic has absolutely affected the supply & demand chain of the plant industry. We are trying to provide you with the lowest price possible, but we've seen the cost of plants change within a weeks' time ...and therefore we may be forced to adjust our prices weekly as well. 


If you have any questions or feedback, or ideas on what you want to see here, please contact us. We would love to make this your personal page for all you plant needs. 

        


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Roman Roots Nursery LLC

Bayside, Queens, New York, United States

Romanrootsnursery@gmail.com

Roman Roots Nursery, LLC. - All Rights Reserved. Copyright © 2022 

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